What is the chat-bot? How it can ginger up your business
Our future is in the new technological solutions created to improve, innovate and bring true colours to our world. Perhaps you already heard of such a thing as a chat-bot and may have reached a common understanding of its functions and skills. But very likely you cannot even imagine the full potential of this kid. You already had lots of occasions to deal with them without even knowing it. Let's search together what is the chat-bot and why you need it.
enough a few dozen years ago, the better part of people did not take
seriously the digitalization of our being. Some time ago smart robots
and program assistants seemed to be a kind of fiction and could exist
only in the movies. Time showed it was a mistake.
future is in the new technological solutions created to improve,
innovate and bring true colours to our world. Perhaps you already
heard of such a thing as a chat-bot and may have reached a common
understanding of its functions and skills. But very likely you cannot
even imagine the full potential of this kid. You already had lots of
occasions to deal with them without even knowing it. Let's search
together what is the chat-bot and why you need it.
is the chat-bot?
is a special program that knows how to conduct the conversation with
you. The program recognizes the most likely variant of your response
and generates the answer on its basis. It imitates human behavior
perfectly. Sometimes you won’t even realize that you are dealing
with the program, and not with the real person. It is not a surprise
because the program is created by people for people.
assistants are brought into being of different complexity. From the
most simple, rule-based, to complex programs using artificial
intelligence. But this does not take away their main advantage for
ordinary people - their usefulness.
you have accumulated a lot of routine things that are needed to be
done. To order products in the store, to confirm the delivery of
food, to pay your bills for services, to choose a new dress, to book
a tour to Goa or to call a taxi - this is just a small list of what
the chat-bot can do for you. Agree that you would be happy to have
such an assistant, especially free of charge. Having such virtual
helper at your disposal, available day-and-night, you can
significantly increase your productivity.
chat-bot is not the novelty of our century. In fact, the first such
program was invented and coded back in the 60's. It was the Eliza,
who imitated the speech of the psychotherapist. The program was used
for the technique of active listening. For the dialogue with the
person, she used the simplest phrases like "Continue please."
For a long time, these programs were used exclusively to simulate the
dialogue and did not hit with the potential.
time, the programs evolved. When the communication pattern has been
changed to a recommendation one, the stunning result was achieved.
Since then chat-bots learned not just to respond to the simple
questions of the type "What is the weather like today», but
even give basic recommendations of the type "Which restaurant to
visit today for lunch." Thus, the chat-bot is a program
simulating a dialogue between two parties. It is the system
predicting and offering the best possible answer for the person
asking a question.
chat-bot today is of the utmost importance virtual assistant, which
is already used almost in all spheres of our everyday life. We have
them in social networks, bank industry for selling products, in
medicine for the pre-collection of symptoms from the patient, an
entertainment area, in company sales. The chat-bot is developed for a
specific task and has its own functions to perform. These
wonder-assistants can be divided according to the skills they
The bots helpers, solving
routine tasks. It can perform a specific set of tasks all the time.
It does not need human assistance and recommendations to do this.
The bots for fun made to
carry a piece of entertaining in your life. Widely used on various
portals and services. It is interesting that the chat-bots for
The bots to search for
various data, gather information, post news. Such a flow is available
for everyone in messengers.
The bots for e-commerce and
business used for quick and round-the-clock feedback for your
customers. They help to clarify the disputed issues about the
product, offer the suitable options for the client. Being always in
touch the chat-bot will help the customer to purchase from your
company sometimes without a long search and decision-making.
is the secret of the popularity of chat-bots today?
answer is plain to see. The rise in popularity of these programs is
due to the fact that people spend more time online and use these
programs as a primary means of communication. It is used actively
both in everyday life and during the working process. There are some
of their advantages.
It is easy to run. In
comparison with the programs that you need to download and install
first before you start, the chat-bot’s main highlight is in its
ease of use. In order to start a conversation, you only need to find
it in your corporate messenger. As a result, we have a few minutes to
get started with the application, against only a few seconds for a
Any high-quality mobile
application stands for a decent financial investment to develop, and
don’t forget about the time of debugging, testing processes and
sales launching. You don’t need much time and money to make the
There are many situations
where the use of a mobile application is simply not logical and not
justified. You are unlikely to install the application to communicate
with your dentist or financial adviser. Most likely you will contact
them in the messenger
that do not write off the technological innovations and always
carefully keep an eye on the latest developments that can be used for
the benefit of their business have long noticed and already use such
programs. After all, it is clear that the chat-bot is primarily an
effective tool for the round the clock feedback to your potential and
already regular customers. It is the means of communication that will
be simply stupid not to use for improve your results.
the improvement of the feedback’s quality, there is another
positive change for the company that decided to use chat-bots. This
is the optimization of your human and financial resources. The
chat-bot communicates with the customer, clearly sets out every point
about the product and offers the right options to choose - is your
perfect employee. Such an employee is working every hour during the
day and every day in the year. He does not need to pay salary and
bonuses at the end of the month. He has no problems with health,
family, children or force majeure situations. Such virtual assistant
is always connected and ready to bring financial benefit to your
company does not need to hire an additional person, to spend time
searching and training the new employee. The customer usually asks a
number of standard questions addressing the company representative
that should help him to make the choice. The manager, in his turn,
usually acts according to the instructions, the pre-agreed response
template. Therefore, in this case, the use of the chat-bots can be an
excellent option for saving the company’s resources and way of
sales processes automation. The virtual sales assistant can give an
infinite number of consultations working day-and-night. The cost of
development of such a program is absolutely not expensive in
comparison with the amount of profit it can bring to your company in
a short period of time.
is an opinion the activity of using chat-bots in the near future will
keep raising. They will turn upside down the way of doing business,
the perception of social networks and even may replace popular search
engines. If your company is still not attracted with software
innovations to improve the business activity, then think and consider
the opportunity to try. We are always open to the conversation and
will be glad to help you become better and start working more
efficiently today. Give us a call and apply for the software product
that will boost up your business.